Your Back Office is the core of your business. If your workflows have a lot of inefficiencies, the resulting loss of productivity will have a ripple effect throughout your entire organization. For example, let’s say a organization brings on a new customer in minutes but requires a month to onboard a new employee or vendor. That’s a problem because both your employees' skills and your supplier’s products play a vital role in providing exemplary service to the customer. Therefore, if those pieces are not operating efficiently, your customer is ultimately the one who suffers. Your Front Office can only be as capable as your Back Office, and both must be included in a strategic digital transformation.

Outlining a plan is the most critical piece of a migration. Every migration must have a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations should include search capabilities, security, mapping metadata, folder structure, and many other components that will enable users to find pertinent data. It is imperative that you invest the time to identify the problems you are having and what is needed to move forward.